Cancellation & Refund Policy
Before a lesson
Contact support as early as possible if a booked lesson cannot proceed. A request does not automatically cancel a booking. We review the lesson time, notice provided, teacher availability and any relevant communication before deciding the outcome.
After a lesson
Students should submit feedback or a complaint within 24 hours after the lesson ends. A serious complaint can place the teacher earning on hold while the administrator reviews attendance, teaching duration, communication and supporting information.
Refund decisions
Refunds are not automatic after a lesson has been delivered. If a refund is approved, the amount and any deduction are shown in the platform record. The current administrative setting permits a refund Handling charge of up to 5%; the administrator may waive it where appropriate or where required by law.
Processing
Approved refunds are returned through the supported payment process where available. Banks and payment providers may require additional processing time after a refund is initiated. TEST transactions are simulations and do not move real money.
How to request help
Email support with the booking number, account email, lesson time and a clear description of the issue. Do not email card numbers, passwords, OTPs or other payment credentials.